CMBG Terms & Conditions

1. BOOKING

Your booking implies your agreement to the general conditions and is equal to a reservation in the case that a place is available.

2. PAYMENT

Full payment of the course cost must be settled at the time of booking in order to confirm your place.

3. CANCELLATION

If you have to cancel, notify us as soon as possible by email.

The following cancellation charges apply:

  • 31 days or more before the start date: 50€ per person
  • between 30 and 21 days before the start date: 30% of the total cost
  • from 20 to 15 days before the start date: 60% of the total cost
  • less than 15 days: 100% of the total cost of your trip

If you cancel more than 31 days before the start date, we will reimburse you for the full amount minus a €25 administration fee and the insurance premium which is non-refundable. The cancellation insurance contract is invalid.

If you have taken cancellation insurance and cancel within 31 days of the start date, the cancellation fees will be refunded once your claim has been processed, assuming the course cost has been paid in full.

If you interrupt a course:

If you have taken out an insurance contract with us, the insurance will proceed with refunds according to the contract conditions. All voluntary interruptions from your part do not qualify for any reimbursements. No reimbursements can be made for having an inadequate fitness and/or skill level.

If we interrupt a course:

If the course is interrupted for any reason, you will receive a non-transferable voucher valid until December 31 of the following year for all the services not used. No refund or indemnities will be granted.

There are enough people, but the course cannot take place:

  1. If adverse political or health circumstances arise, or administrative authorisation is withheld, you will be advised as soon as this occurs.
  • We will change the location for another route or for another summit with the same level of difficulty. The price of the trip may change (we will try to keep it as close as possible to the original price). The only refusal reason accepted on your part will be your prior ascent of the summit substitute. In this case you will be refunded, without indemnities. No other reason will be accepted and the cancellation will be your own choice. Cancellation fees will apply.
  • If it is not possible to organise another location substitute, we will postpone the departure. You will receive a non-transferable voucher valid until December 31 of the following year, for all the services not used. No refund or indemnities will be granted.
  1. If the weather forecast forces us to abandon the course, you will be informed 2 days prior to your departure.
  • We will change the location if possible. The price of the trip may change (we will try to keep it as close as possible to the original price). The only refusal reason accepted on your part will be your prior ascent of the summit substitute. In this case you will be refunded, without indemnities. No other reason will be accepted and the cancellation will be your own choice. Cancellation fees will apply. If adverse weather affects all the Alps, we will postpone departure, depending on your availability. You will receive a credit valid until December 31 of the following year for all refundable services not used. No cash refund or indemnities will be granted.

If not enough people have booked:

Either the trip goes ahead, with a supplementary price unanimously accepted by all the participants; or we will offer to transfer your booking to another organisation that offers a similar program; or we will offer you a full reimbursement.

You will be told at the latest 7 days prior to the course start date.

4. INSURANCE

We have negotiated with AXA Assistance and Chapka insurances, a contract with a choice of 2 options:

  1. Cancellation + baggage + civil liability+ interruption of stay.
  2. Multirisk: Repatriation assistance + cancellation + baggage + civil liability+ interruption of stay.

Please note only people resident in the E.U., Switzerland, Norway, Monaco, Andorra are eligible for these insurances.

If you decline option 2, we request that you let us know the details of your chosen insurer.

Repatriation assistance + medical expenditure

Medical repatriation: actual fees, medical fees: 80,000€ max in the USA, Canada, Asia, Australia, New Zealand; 15,000€ max for the rest of the world (excess: 30€).

Search and rescue: up to 7500€.

Premature return

Repatriation of the others insured in the same party.

Visit a relative (2 way ticket + hotel 80€/day maxi 4 days).

Legal assistance: up to 13,000€. Advance of bail bond: up to 15,000€.

Repatriation in case of death: actual costs.

Funeral costs: up to 2287€.

Forwarding medication: actual costs

Caution: only the allowances implemented by and with the agreement made with the insurer are guaranteed.

Cancellation + lost luggage + interruption of stay + civil liability

Cancellation insurance in the case of:

  • death; serious corporal accident; serious illness (includes deterioration of a pre-existing chronic illness) of the insured or an immediate member of his/her family, on the condition that it was problematic at least 1 month prior to booking the trip
  • death of uncle, aunt, niece or nephew of the insured
  • serious damage to the professional or private premises of the insured
  • robbery in the professional or private premises of the insured, within 48 hours of departure
  • pregnancy complications of the insured
  • administrative summons or event; summons requiring the insured to present: before a tribunal as a witness, for jury duty, to an adoption procedure, a supplementary exam
  • the insured obtaining employment
  • redundancy of the insured or their spouse
  • professional transfer of the insured
  • removal of or modifications to the paid leave of the insured made by their employer (excluding 25% of the amount of damage)
  • serious damage to the vehicle of the insured within 48 hours of departure
  • robbery of the identity card or passport of the insured within 48 hours of departure (excluding 25% of the amount of damage)
  • negative results following a vaccination of the insured
  • refusal of a tourist visa
  • missed departure: if the insured misses their departure because of an unpredictable accident, the European insurance gives the insured the chance to rejoin their destination
  • cancellation by the person who was to accompany the insured
  • taken in charge the fees of changing the name if the insured wished to be replaced.

Guaranteed limit: 6000€ per insured person and 30,000€ per event.

Exemption: 3% of the amount of damage and a minimum 15€ by the insured.

Lost or stolen luggage: guaranteed limit: 1200€ maximum per person. Limitation for precious objects is 50% of value, excess 45€.

Delayed luggage: in the case of delayed delivery of luggage of more then 24 hours: compensation of 150€ per person (upon justification the purchases are necessary).

Interruption of stay: refund of the unused allowances following the repatriation or unanticipated departure of the insured (exemption of 3 nights).

Private civil liability abroad: all damages: 4,573,470€ and material and immaterial damages: 304,898€ (excess of 153€)

Note, this is a summary of the guarantees and does not have any actual value. Please ensure you read the application, exclusions and terms of each guarantee in the general conditions of the contract, available by asking Chamonix Mont Blanc Guides / Odyssée Montagne for a copy.

5. CIVIL LIABILITY

In accordance with the law, we are insured under professional civil responsibility of a travel agency: HISCOX - 12 quai des Queyries - 33100 Bordeaux. This does not substitute for individual civil liability, which each participant must have.

6. LIABILITY

Chamonix Mont Blanc Guides - Odyssée Montagne does not assume the individual liability of the client whose responsibility it is to inform themselves of all the police, health authorities’ and customs’ formalities before the departure and throughout the trip. No refunds will be made for if you are late for your departure, due to negligence on your part that leads to the impossibility of your departure. Those of another nationality must inform themselves of the administrative and health formalities according to the relevant embassy.

Chamonix Mont Blanc Guides - Odyssée Montagne is an intermediary between the client and the external services provided (e.g. transport, hotels). It is not to be confused with the services who in all states conserve their own right of responsibility. The carrier is notably responsible for damages, theft or late luggage. In the case of an incident it is to them that you will have to make a claim.

7. AMENDMENTS

As the nature of our courses is very particular, modifications to the programs can occur depending on the level of the participants’ skills, mountain conditions, technical requirements as well as other factors and in this instance we may reimburse you. For your security, the guide will be the only judge of any changes made to the program. If the course must be interrupted and it is not possible to replace it with another program, (a decision made unanimously by the participants), you will have the choice, valid until December 31 of the following year, of any trip offered in our catalogue, which is equal to the unused credit. No reimbursements will be made.

8. PRICE

The prices mentioned consist of, except when specifically mentioned on the technical forms, the guide’s services, accommodation, meals, transport within the Mont Blanc valley, and other means of transport during the stay including cable cars, taxi, bus. Not included: transport to the meeting point, insurance, additional drinks and snacks, and personal expenses. The prices will be defined by the number of participants (technical forms). An extra “small group” charge may be billed to you 21 days before your departure, depending on the number of participants.

9. DISPUTE

All complaints should be addressed to Chamonix Mont Blanc Guides - Odyssée Montagne, by a registered letter, at the latest 20 days following the return date, with justifying documentation. All disputes can result in a hearing at the Bonneville commercial court.

 

CMBG - ODYSSEE MONTAGNE
SARL au capital de 7622€
RCS Bonneville 393 593 397 00036
Licence détat d’agence de voyages 074 98 0006
Garantie par APS. 6 rue Villaret de Joyeuse. 75017 Paris
RC: HISCOX. 12 quai des Queyries. 33100 Bordeaux